Terms and Conditions
Terms of Business of M2HSE Training LTD. Please read these terms carefully before using our services.
Last updated: October 2025
Terms of Business of M2HSE Training LTD
Welcome to our website. This page along with our Privacy Policy, Cookie Policy and Term of Website Use provides you information about us and the legal terms and conditions (Terms) on which we sell our online courses (Course(s)) as listed on our website (our site) to you.
These Terms will apply to any contract between us for the sale of a Course to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Course from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Course from our site.
Important: These Terms, and any Contract between us, are only in the English language. These Terms were most recently updated on 19th October 2023.
Information About Us
We operate the website www.M2HSE.co.uk. We are M2HSE Training LTD, a company registered in England and Wales under company number 12804208 and with our registered office at 11 Humphries Close, RM9 5BX. Our VAT number is 357511104.
Contact Information
Email: sales@m2hse.co.uk
Phone: 02080 599944
Address: 11 Humphries Close, RM9 5BX
Company Details
Registered in England and Wales
Company Number: 12804208
VAT Number: 357511104
Purchasing a Course
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us.
Order Process
Check and amend any errors before submitting your order
Confirmation
Receive email acknowledgment and acceptance confirmation
Contract Formation
Contract formed when we send acceptance confirmation
NVQ Courses - Construction & Business
Payment Terms
All NVQ Courses must be paid for as set out in the specific NVQ course specification and using the online payment facility provided by our site. Upon receipt of the correct payment, you will receive the login details to the online portal, the Course materials will be provided to you in digital format and you will be registered for the Course.
NVQ Extension Fee
All candidates are expected to complete the NVQ Course within one year. In the event that you take over one year to complete the NVQ Course, we reserve the right to charge a monthly NVQ Course extension fee of £100+VAT from the anniversary of your NVQ Course start date until completion of the Course.
Course Rules
All NVQ Courses are subject to the NVQ Rules. Please ensure you have read and understood them. Failure to comply with these rules will mean you will not be eligible for the NVQ Certificate.
Cancellation Policy - CONSUMERS ONLY
If you are a consumer, you have a legal right to cancel your purchase during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to purchase a Course, you can notify us of your decision to cancel the Contract and receive a refund.
Cancellation Period
14 days after the date of the Acceptance Confirmation
How to Cancel
Contact us via email to sales@m2hse.co.uk
Refund Process
Refunds processed within 14 working days
Contact Us
If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:
Email: sales@m2hse.co.uk
Telephone: 02080 599944
Address: 11 Humphries Close, RM9 5BX, London, UK
VAT Number: 357511104