Refund Policy

Fair and transparent refund terms for all our courses

Last updated: October 2025

Our Commitment

We are committed to ensuring that all our learners have a positive experience with our NVQ, CITB SSP courses, and Level 1 Award programs. However, we understand that unforeseen circumstances may arise, requiring the need to process refunds. This Refund Policy outlines the terms and conditions under which refunds will be considered.

Refund Policy

Our Commitment

General Refund Terms

NVQs (National Vocational Qualifications)

CITB SSP (Site Safety Plus) Courses

Level-1 Award Courses

Course Rescheduling by Provider

Special Conditions for Corporate or Group Bookings

How to Request a Refund

Refund Processing

Refunds for Payment Errors

Changes to This Refund Policy