Learner Induction Pack
Essential information about roles, responsibilities, policies, and procedures for your learning journey
M2HSE Training - Your Guide to Success
Roles & Responsibilities
The Candidate (You)
You are going to seek accreditation for your skills and knowledge against occupational standards. You will take ownership of your own development and, along with your assessor and in line with national standards, agree methods of how your competence against those skills and knowledge will be assessed.
At the end of completing the units/elements of your qualification, and when they have been duly assessed and verified, you will be awarded a certificate saying that you have achieved your qualification and at which level.
If you are unable to complete the whole qualification, then a certificate of unit accreditation may be awarded.
You must ensure that any evidence you produce is your own work and that it is current, sufficient, reliable and valid. Please see our Policy on Malpractice and Maladministration, including the use of artificial intelligence (AI).
If a candidate is removed from a M2HSE Training qualification pathway due to plagiarism, malpractice or maladministration, M2HSE Training reserves the right to pass on this information in line with AB/Ofqual requirements.
The Assessor
This is who will measure your competence against the qualification requirements. They will discuss with you during induction and create an initial Individual Assessment Plan (IAP) on how you will take the award forward, then on subsequent assessments they will agree with you how your competence will be assessed using one or more of the agreed assessment methods.
Once you have met all the criteria for the unit/element they will then sign that part of the qualification as complete.
Your assessor is there to support and assist you throughout your qualification and is your first point of contact if you have any questions or issues regarding your qualification.
The Internal Quality Assurance Verifier (IQA)
This person acts as the link between the Assessment Centre and the Awarding Body.
They also ensure that the quality of the assessment is maintained and is standardised across all assessors linked to the centre.
They will assist both you and the assessor to ensure that all assessments are carried out fairly and reliably and will sample the assessment of your evidence to ensure that you have met the required standard.
The External Quality Assurance Verifier (EQA)
The awarding body appoints this person, and they visit the centre at regular intervals to ensure that all processes and procedures are maintained to meet the criteria of standards for the Awarding Body and OfQual. You may or may not see this person, but you need to be aware that they are a vital link in the process. It could be that when they visit the centre, they want to interview you to ensure that the quality of the assessment is being maintained.
Types of Evidence
There are several methods for assessing evidence that will support your claim to competence, which will be discussed and agreed with you during induction:
Observation
Evidence gained using this technique should be cross referenced to the performance criteria and signed by the assessor who will observe you.
Personal Statements
Accounts of competence to be supported by witness testimony and/or documentary evidence to ensure reliability/authenticity.
Work Products
Including audio/video footage, photos, meeting notes, emails, reports, and work produced under supervision.
Witness Testimony
From relevant witnesses confirming actions taken by candidates. Witnesses need to be competent in the particular qualification/area.
Questions
Written or oral questions may be asked to demonstrate underpinning knowledge where appropriate.
Professional Discussion
Used when the candidate wishes to talk to the assessor about activities carried out.
All or any of these methods can be agreed with your assessor to evidence competence against the national standards of your particular qualification. These methods will be agreed and recorded on your assessment plan.
Candidate Portfolio Requirements
Our Awarding Body requires that all candidate portfolios are assessed and internally quality assured. Your assessor is responsible for mandatory documents. If any of the documents are missing, the portfolio may be rejected:
1. Induction Form
A copy of the form used by the centre when inducting the candidate onto their qualification.
2. Candidate Identification, Induction and English Language Proficiency
Our awarding body requires this to be completed by the assessor and candidate. The purpose is to ensure that photographic ID has been presented, an induction has been carried out, and the candidate has literacy and English language proficiency relevant to the course content before enrolment. This will be done in accordance with GDPR and M2HSE TRAINING Policy on Data Protection.
3. Statement of Authenticity
The original copy of the candidate's signed statement endorsed by the Assessor and IQA, that the evidence presented is all their own work. This is usually signed towards the end of the assessment process.
4. Accredited Prior Learning (APL) – if applicable
APL can be used when a candidate has already achieved a qualification which is applicable to the qualification they are working towards. The candidate needs to show the assessor the original certificate, a copy must be taken and the assessor must sign and date this stating 'copy of original'. A qualification should normally only be used if less than 2 years old to ensure currency.
These documents must be retained by M2HSE TRAINING. These procedures will be monitored by EQA Verifiers and may be subject to EQA validation.
Policy Summary for Candidates
There is a summary of the following M2HSE Training Policies below. If you wish to see the full policy, please speak to your assessor.
Equality and Diversity Policy
M2HSE believes that diversity and equality are an essential part of its values and enriches studying and learning experiences.
The Equality Act 2010 covers nine protected characteristics, making it unlawful to discriminate on the grounds of:
We are committed to supporting students to work and study in an environment that is free from unlawful discrimination and promotes equality of opportunity and good relations between people of different racial groups.
We are working towards a culture that welcomes equality of opportunity and values diversity. We deplore all forms of personal harassment and seek to ensure that the working environment is sympathetic to all our students and employees.
Health and Safety Policy
M2HSE is committed to ensure as far as is reasonably practicable, the health, safety and welfare of its employees, all learners, contractors and other persons who may be affected by its operation, as outlined in this document and in accordance with current legislation, safe learner and safeguarding principles.
The Company's Responsibilities
Employees Responsibilities
Fair Assessment Policy
We aim to provide a variety of qualifications which provide all Learners with the opportunity to achieve their full potential by the most appropriate and direct route.
Our Assessment Policy is based on the concepts of equality, diversity, clarity, consistency and openness.
What Learners can expect from us:
Candidate Appeals Policy
If a candidate disagrees with an internal assessment decision, he/she has the right to appeal. They must follow the stages below when making an appeal.
1Stage One
If a candidate feels that an assessment decision made by their assessor is unfair, their first point of contact is the assessor. The assessor will organise a meeting with the candidate to review the ongoing assessment and develop an action plan.
2Stage Two
The Internal Quality Assurer will normally make a decision within 3 working days and provide clear written feedback directly to the learner using the appeals report form.
3Stage Three
The Centre Manager will make his/her decision within three weeks of receiving information from the Lead IQA and arrange to meet all parties involved.
4Stage Four
If the candidate is still unsatisfied, they have the right to directly contact the Awarding Body.
5Stage Five
If the candidate feels that Awarding Body has not dealt with the appeal appropriately, they can contact Ofqual on 0300 303 3344 or email public.enquiries@ofqual.gov.uk
Malpractice and Maladministration Policy
This policy sets out the steps to follow when reporting suspected or actual cases of malpractice/maladministration and our responsibilities in dealing with such cases.
Definition of Malpractice
Any activity or practice which deliberately contravenes regulations and compromises the integrity of the assessment process and/or the validity of certificates.
Definition of Maladministration
Any activity or practice which results in non-compliance with administrative regulations and requirements.
Reporting Process
Anybody who identifies or is made aware of suspected or actual cases must immediately notify the Director of M2HSE (Mr Aurel Muntean). We aim to action and resolve all stages of investigation within 10 working days of receipt of the allegation.
Safeguarding Policy
The purpose of this policy is to protect people, particularly children at risk, adults and beneficiaries of assistance, from any harm that may be caused due to their coming into contact with M2HSE.
M2HSE believes that everyone we come into contact with, regardless of age, gender identity, disability, sexual orientation or ethnic origin has the right to be protected from all forms of harm, abuse, neglect and exploitation. M2HSE will not tolerate abuse and exploitation by staff or associated personnel.
M2HSE commits to addressing safeguarding through:
Staff members who have a complaint or concern relating to safeguarding should report it immediately to their Safeguarding officer. M2HSE will ensure that safe, appropriate, accessible means of reporting safeguarding concerns are made available to staff and the communities we work with.
Data Protection Policy
M2HSE is required to comply with the provisions of the Data Protection Act 1998 and GDPR (effective 25 May 2018) in relation to how we handle any personal data which we obtain from you.
Your Rights Under Data Protection:
Any personal information gathered will only be used in the context of the training activity that you undertake with us. We will not sell your data and will give you ways to manage and review your contact preferences at any time.
Data Controller: M2HSE Training LTD
Registered Office: 11 Humphries Close, Dagenham, London RM9 5BX United Kingdom
Reasonable Adjustments Policy
We seek to uphold human rights relating to race relations, disability discrimination and special educational needs of our learners and to provide equal reasonable adjustments and special considerations for all learners registered on our qualifications.
We recognise that reasonable adjustments or special considerations may be required where:
Reasonable Adjustments May Include:
Reasonable adjustments must not affect the integrity of what needs to be assessed and are approved before the assessment activity takes place. The use of a reasonable adjustment will not be taken into consideration during the assessment of a learner's work.
Contact Information
If you have any queries about the contents of any policy, please contact the Head of Centre directly:
M2HSE Training
11 Humphries Close
Dagenham, London RM9 5BX
United Kingdom
Telephone: 0208 0599944
Email: office@m2hse.co.uk
This induction pack is designed to support your learning journey. Please familiarise yourself with all the policies and procedures outlined here, and don't hesitate to contact us if you need any clarification.